Frequently asked questions to help you buy a voucher, a gift box or an item - LES BELLES PERDRIX DE TROPLONG MONDOT
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format, with a gift envelope version sent to your home. The recipient can then book their dates at the troplong-mondot.secretbox.fr establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce site troplong-mondot.secretbox.fr. The boxes are available for immersive experiences, peaceful stays, or gastronomic moments within our establishment in Saint-Émilion.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is perfectly possible to hide the gift certificate amount when sending it to the beneficiary. To do this, simply select the 'Hide the amount' option at the time of ordering on our site troplong-mondot.secretbox.fr.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when finalizing your order on troplong-mondot.secretbox.fr.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients on our site troplong-mondot.secretbox.fr. Each box will be personalized according to your instructions and sent directly to your loved ones.
How do I create a group fund and invite people?
To create a kitty and offer a Troplong Mondot's Beautiful Partridges gift box, select the dedicated option during your online purchase. You can then invite participants by email or link sharing, and customize your box as you wish on troplong-mondot.secretbox.fr.
How can I choose the amount for a gift card?
The gift boxes from troplong-mondot.secretbox.fr offer predetermined amounts for each experience, which you can choose according to your budget and the recipient's wishes.
How can I log in to my account?
To access your account on troplong-mondot.secretbox.fr, use the email address and password you chose during registration. If you have forgotten your password, click on the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart on our site troplong-mondot.secretbox.fr, click on the cart icon at the top right of the page, then on the 'Empty Cart' button.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time on our site troplong-mondot.secretbox.fr. They will all be included in a single order, allowing you to give them to your loved ones all at once.
How do I remove a gift box from my cart?
To remove a box from your cart on our site troplong-mondot.secretbox.fr, simply click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option.
How do I purchase or give a gift box?
To offer a gift box from Château Troplong Mondot, select your favorite experience from our stays, menus, or activities, add it to your cart, and customize your order with a message. You will immediately receive a digital gift box, and the lucky recipient can book their dates directly with our establishment at troplong-mondot.secretbox.fr.
Can we give a gift certificate and let the recipient choose the experience?
Yes, our troplong-mondot.secretbox.fr gift boxes allow the recipient to choose among our immersive experiences, peaceful stays, or gourmet menus, according to their preferences and availability.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the conditions specified at the time of purchase. The gift boxes from troplong-mondot.secretbox.fr offer flexibility to book according to the establishment's availability.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours for a personalized experience at troplong-mondot.secretbox.fr.
Is the gift box customer service reachable by phone?
The customer service of troplong-mondot.secretbox.fr is available by phone from Monday to Friday, 9 AM to 6 PM to assist you with your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our site troplong-mondot.secretbox.fr. Log in with the credentials received at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
For any questions regarding your gift boxes, an online chat is available on our website. You will find quick and personalized answers to fully enjoy your experience at our establishment troplong-mondot.secretbox.fr.
Is there a dedicated customer service for gift boxes?
The customer service dedicated to the gift boxes of our establishment troplong-mondot.secretbox.fr is at your disposal for any questions regarding your gift box, with personalized answers to your wishes and needs.
Is there a dedicated FAQ for gift boxes?
This FAQ guides you on how to use your gift box at Château Troplong Mondot. You will find practical information about its validity, reservation terms, and available experiences, such as peaceful stays or gastronomic dinners at the restaurant Les Belles Perdrix de Troplong Mondot, in our establishment troplong-mondot.secretbox.fr.
Is spa access included in my gift box?
Access to the spa is not included in your gift box. For wellness experiences, we recommend our 'Gourmandise and Well-being' box which includes relaxation moments and walks in the vineyard of our establishment troplong-mondot.secretbox.fr.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a troplong-mondot.secretbox.fr gift box has access to the same services as other customers, subject to availability and the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at Château Troplong Mondot, in our establishment troplong-mondot.secretbox.fr.
Is parking included in my gift box?
Parking is not included in the gift boxes offered by troplong-mondot.secretbox.fr.
Is breakfast included in my gift box?
The Château Troplong Mondot gift boxes in Saint-Émilion do not systematically include breakfast. To find out the included services, check the details of your box or the terms of the establishment at troplong-mondot.secretbox.fr.
Is special attention given to the recipient of a gift box?
At troplong-mondot.secretbox.fr, the recipient of a gift box can expect an immersive and personalized experience, whether during a peaceful stay, a gastronomic dinner at the restaurant Les Belles Perdrix, or an immersion in the vineyard. The boxes are designed to offer unforgettable moments, with services tailored to each desire.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink to greet you at our establishment troplong-mondot.secretbox.fr.
Should we bring towels to the Spa?
Towels are provided by the establishment for your comfort. Therefore, you don't need to bring any during your stay at our domain troplong-mondot.secretbox.fr.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple gift boxes for your employees and customize them to your liking. Our gift boxes, such as the Romantic Getaway or the Stay at the Maison des Vignes, offer unique experiences in the heart of the Saint-Émilion vineyard, at our establishment troplong-mondot.secretbox.fr.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or in paper format. The boxes are customizable and you benefit from immediate digital delivery or a gift pouch at home, with secure payment directly to the establishment troplong-mondot.secretbox.fr.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at troplong-mondot.secretbox.fr.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options for unforgettable experiences at Château Troplong Mondot. Gift boxes tailored to your needs are available for peaceful stays, immersive experiences, or gourmet moments, with the possibility to choose from our different offers, such as the Romantic Getaway or the Stay at the Maison des Vignes, for a charming immersion in the terroir of Troplong Mondot, in our establishment troplong-mondot.secretbox.fr.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update the details directly during your online order. Changes are possible as long as the box has not been used, on our website troplong-mondot.secretbox.fr.
How can I leave a review for my gift box?
You can share your experience by leaving a review after your stay. The terms are specified when you book your gift box, at our establishment troplong-mondot.secretbox.fr.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions on our website or the specific details for each experience offered by Château Troplong Mondot in Saint-Émilion. The necessary information to fully enjoy your stay or dinner is available directly on troplong-mondot.secretbox.fr.
Is there a dress code for the gift box?
The dress code for the Les Belles Perdrix restaurant at Troplong Mondot is smart casual. To fully enjoy your gastronomic experience, appropriate attire is recommended. This way, you can savor the creations of Chef David Charrier in a refined setting, within our establishment troplong-mondot.secretbox.fr.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered by our establishment troplong-mondot.secretbox.fr.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. Beneficiaries can book their dates directly with the establishment troplong-mondot.secretbox.fr.
How can one access the hotel from the airport?
To reach the hotel from the airport, you can choose to travel by car or taxi. The Château Troplong Mondot estate is located in Saint-Émilion, Nouvelle-Aquitaine, offering a serene and welcoming setting for unforgettable experiences. Enjoy your stay at our establishment troplong-mondot.secretbox.fr.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities at our establishment troplong-mondot.secretbox.fr.
Are pets allowed in the establishment?
Château Troplong Mondot allows pets in its establishments, provided that specific conditions are respected to ensure the well-being of all guests. These conditions are detailed on the site troplong-mondot.secretbox.fr.
Where can I find the menus?
The menus of the restaurant Les Belles Perdrix at Troplong Mondot are available directly on the detailed page of each gift box, such as the 'L'Envol' menu offered at 175 € per person. You can also discover them on our establishment's website troplong-mondot.secretbox.fr.
What are the hours of operation?
The opening hours of Château Troplong Mondot vary depending on the services and seasons. To make the most of your experience, please check the opening hours directly on the website of the restaurant Les Belles Perdrix de Troplong Mondot at troplong-mondot.secretbox.fr.
Is there parking available near the establishment?
Château Troplong Mondot has a private parking lot for customers of troplong-mondot.secretbox.fr.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Château Troplong Mondot can be sent by email immediately after purchase or delivered to your home as a gift pouch. You choose the delivery method that suits you best when placing your order on troplong-mondot.secretbox.fr.
Is postal delivery offered?
We offer postal delivery of our gift boxes for quick and convenient shipping. You can choose between immediate digital delivery or a gift pouch version sent to your home, depending on your preference. Take advantage of this option to offer an unforgettable experience at troplong-mondot.secretbox.fr.
In addition to gift boxes, is it possible to order or have items delivered?
Our gift boxes are dedicated to immersive and gastronomic experiences at Château Troplong Mondot. For additional items, the conditions are specified at the time of purchase of your box on troplong-mondot.secretbox.fr.
Is the gift box available in physical format?
You can choose between a digital gift box or a physical format to offer an unforgettable experience to your loved ones, with the gift boxes from troplong-mondot.secretbox.fr.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant and carefully crafted packaging, ready to give. You can choose between an immediate digital delivery or a gift pouch version delivered to your home, for a refined shopping and receiving experience at troplong-mondot.secretbox.fr.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email for instant delivery. The recipient can then book their stay dates at our establishment troplong-mondot.secretbox.fr.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the beneficiary when placing your order on troplong-mondot.secretbox.fr. The box is sent in digital format, and a gift envelope version is also available at your home. The lucky beneficiary can then book their dates at the establishment to enjoy their experience.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes, with varying fees and delivery times depending on the destination. You can offer a romantic getaway, a gourmet experience, or an immersion in the vineyards of Château Troplong Mondot, located in Saint-Émilion, thanks to our customizable gift boxes at troplong-mondot.secretbox.fr.
What are the delivery times for gift boxes by mail?
The gift boxes from troplong-mondot.secretbox.fr are sent within 24 hours digitally and within 3 to 5 days by mail.
Is it possible to schedule a delivery date?
You can choose to schedule the sending date of your gift box during your order. The box is sent immediately in digital format, and a gift envelope version is delivered to your home. The lucky recipient can then book their stay dates at Château Troplong Mondot, in our establishment troplong-mondot.secretbox.fr.
Is express delivery available?
The delivery of your gift box is immediate in digital format, with an option to send a gift envelope version to your home for troplong-mondot.secretbox.fr.
How can I track my order?
You can track your order by logging into your account on our site troplong-mondot.secretbox.fr. The terms and conditions for reserving and using your gift box are also available there.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference. The box is sent immediately in digital format and a gift package version is available at your home from troplong-mondot.secretbox.fr.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher is immediate in digital format. If you choose a gift pouch version to be sent to your home, it will be sent within 48 hours. Your loved one can then book their dates at our establishment troplong-mondot.secretbox.fr.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Château Troplong Mondot, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions, with the possibility of enjoying peaceful stays or immersive experiences in our vineyard troplong-mondot.secretbox.fr.
Can my gift box be extended if not used?
The extension of your gift box depends on the availability conditions of our establishment troplong-mondot.secretbox.fr. We invite you to check the available dates to plan your stay according to your wishes.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the establishment troplong-mondot.secretbox.fr. You can choose from various experiences, such as stays, gourmet menus, or activities in the vineyard.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase. Enjoy your stay within the domain of Château Troplong Mondot, where you can discover unforgettable experiences in a serene and caring environment, troplong-mondot.secretbox.fr.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment troplong-mondot.secretbox.fr.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified during the booking at troplong-mondot.secretbox.fr.
Is it possible to reschedule without fees with a gift box?
Date postponement is possible depending on availability and the conditions of your gift box. You can book your dates directly with the establishment troplong-mondot.secretbox.fr.
Can I convert my gift box into a gift card?
The gift boxes from troplong-mondot.secretbox.fr cannot be converted into gift certificates. You can use them to book an immersive experience at our establishment, such as a stay at the Maison des Vignes or a dinner at the restaurant Les Belles Perdrix.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
We offer special gift boxes for occasions like Valentine's Day, Christmas, or weddings, with unique experiences at the heart of the Saint-Émilion vineyard. Discover our offers on our website to find the perfect gift to give with troplong-mondot.secretbox.fr.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends, with options for group stays or immersive experiences in our vineyard at troplong-mondot.secretbox.fr.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by troplong-mondot.secretbox.fr are official and guaranteed without intermediaries. You thus benefit from the best rate directly from the Château Troplong Mondot establishment, with secure payment and immediate sending of your gift box in digital format.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by Château Troplong Mondot, such as stays, dinners at the restaurant Les Belles Perdrix, or immersive experiences in the vineyard. You can offer these exceptional moments with complete peace of mind on troplong-mondot.secretbox.fr.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanges of services are possible depending on the availability and conditions of the establishment troplong-mondot.secretbox.fr.
Is it possible to pay for a gift box by bank transfer?
Bank transfer payment is available for purchasing a gift box at troplong-mondot.secretbox.fr. This way, you benefit from a direct and secure rate, with immediate sending of your box in digital format.
Is online payment secure?
Online payment on our site troplong-mondot.secretbox.fr is fully secured to ensure the protection of your banking data.
Is payment via group or shared payment possible?
Payment via group or shared payment is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal directly on troplong-mondot.secretbox.fr.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from troplong-mondot.secretbox.fr are specially designed to offer unique experiences, such as peaceful stays or gourmet dinners at Château Troplong Mondot, a Premier Grand Cru Classé of Saint-Émilion. Each box allows you to enjoy an overnight stay or a meal in this exceptional setting, combining charm and immersion in the vineyard.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms of our establishment troplong-mondot.secretbox.fr.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive your box in digital format, and the lucky recipient can book their dates at our establishment troplong-mondot.secretbox.fr.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at troplong-mondot.secretbox.fr.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on troplong-mondot.secretbox.fr are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on our website troplong-mondot.secretbox.fr. The terms and conditions for reserving and using the gift boxes are also detailed there for your convenience.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. Payments are secure, and the box is sent immediately in digital format, with a gift envelope version delivered to your home. Enjoy these convenient payment options on troplong-mondot.secretbox.fr.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at troplong-mondot.secretbox.fr. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. All payments are secure and processed directly by our establishment troplong-mondot.secretbox.fr.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the terms and conditions of our establishment troplong-mondot.secretbox.fr.
What payment methods are accepted for purchasing a gift box?
For the purchase of your gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from an immediate digital delivery and a gift box version at your home, with secure payment directly to the establishment troplong-mondot.secretbox.fr.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the establishment's conditions. You can pay directly on our official store troplong-mondot.secretbox.fr.
Is it possible to add a personalized message to the gift box?
You have the option to add a personalized message to your gift box during the order, which will then be included with the box for the recipient. Take advantage of this extra attention to make your gift even more unique, with troplong-mondot.secretbox.fr.
Can we add options to your gift box offers?
The gift boxes from troplong-mondot.secretbox.fr can be customized according to the available options, such as adding an extra night or a specific menu. The details are specified during the reservation by the beneficiary.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift boxes. You can customize the packaging during your online order to provide an even more memorable experience for your loved ones, with troplong-mondot.secretbox.fr.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding. The gift boxes from troplong-mondot.secretbox.fr offer unique and memorable experiences in Nouvelle-Aquitaine, perfect for celebrating these moments.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase, on our website troplong-mondot.secretbox.fr.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box for the establishment troplong-mondot.secretbox.fr, a duplicate can be issued subject to availability.
Can partially used gift boxes be refunded?
Partially used Château Troplong Mondot gift boxes are non-refundable. The terms of use are specified at the time of purchase on our website troplong-mondot.secretbox.fr.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the conditions of the establishment troplong-mondot.secretbox.fr.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the Château Troplong Mondot gift boxes, as these are service provisions. The gift box is non-exchangeable and non-refundable, as indicated on our site troplong-mondot.secretbox.fr.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is possible according to the conditions specified at the time of purchase, in our establishment troplong-mondot.secretbox.fr.
What should I do if the received box is damaged or contains an error?
In case of a damaged box or error, a photo of the box is necessary for a quick processing of your request according to the conditions of the establishment troplong-mondot.secretbox.fr.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the purchase terms and are specified during the order. You can offer a gift box for unique experiences at Château Troplong Mondot, such as peaceful stays or gastronomic dinners at the restaurant Les Belles Perdrix, in our establishment troplong-mondot.secretbox.fr.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately can no longer be used. We recommend checking the establishment's conditions to know any possible extension options at troplong-mondot.secretbox.fr.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of the establishment troplong-mondot.secretbox.fr.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with the Château Troplong Mondot establishment. The recipient of the box can enjoy peaceful stays, immersive experiences, or gourmet meals at the Les Belles Perdrix restaurant of Troplong Mondot, depending on the box chosen. Booking conditions and availability should be checked directly on the troplong-mondot.secretbox.fr website.
What is the processing time for a refund after I make a request?
The refund processing time for a gift box purchased on troplong-mondot.secretbox.fr is usually 5 to 10 business days after the request is validated, subject to purchase conditions.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from our establishment troplong-mondot.secretbox.fr are neither exchangeable nor refundable once purchased.
Are there any dates excluded for gift boxes?
Some dates may be excluded for gift boxes depending on the establishment's availability. It is advisable to check the available dates during your reservation for your stay at troplong-mondot.secretbox.fr.
Is booking with a gift box subject to availability?
The reservation of your gift box at Château Troplong Mondot is subject to the availability of our establishment. We recommend that you book quickly to fully enjoy your experience in our domain, troplong-mondot.secretbox.fr.
I've lost my password to log into my account, what can I do?
To reset your password and access your account on our site troplong-mondot.secretbox.fr, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book your stay or experience at Château Troplong Mondot, have your gift box number ready, which is essential to validate your reservation at troplong-mondot.secretbox.fr.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the establishment's availability. Enjoy a peaceful stay or a gastronomic experience at Château Troplong Mondot in Saint-Émilion with troplong-mondot.secretbox.fr.
Can I use my gift box on holidays?
The Château Troplong Mondot gift boxes can be used on public holidays, subject to the availability of the establishment troplong-mondot.secretbox.fr.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the Château Troplong Mondot establishment. The beneficiary can choose their dates based on the proposed periods and the specific conditions of the gift box, on our website troplong-mondot.secretbox.fr.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the Château Troplong Mondot establishment in Saint-Émilion. Recipients can choose their stay or gastronomic experience dates according to availability at troplong-mondot.secretbox.fr.
Can I make a reservation by phone with my gift box?
You can book by phone with your gift box to enjoy a stay or an experience at Château Troplong Mondot. Booking terms are available directly from the establishment troplong-mondot.secretbox.fr.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the establishment. The beneficiary can choose their dates and enjoy their stay at Château Troplong Mondot in Saint-Émilion troplong-mondot.secretbox.fr.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment troplong-mondot.secretbox.fr.
Does my gift box cover the entire service?
Your gift box covers the indicated service, such as a night's romantic getaway or a tasting menu at the restaurant Les Belles Perdrix. Any additional supplements or options, such as extra activities, are at your own expense. At troplong-mondot.secretbox.fr, the conditions of your exchange voucher specify the details of the service.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for an unforgettable experience at our establishment troplong-mondot.secretbox.fr.
Can my gift box be used all at once?
Your gift box for Château Troplong Mondot in Saint-Émilion is valid for a single use to fully enjoy your experience, whether it's for a stay, a dinner, or an immersion in the vineyard. The terms of use are specified at the time of booking, directly with the establishment troplong-mondot.secretbox.fr.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for the experiences offered by Château Troplong Mondot, located in Saint-Émilion. You can thus enjoy a peaceful stay, a gastronomic experience at the restaurant Les Belles Perdrix, or even an immersion in the vineyard, at our establishment troplong-mondot.secretbox.fr.
Is my gift box valid in only one establishment?
Your gift box is valid for stays and experiences at Château Troplong Mondot in Saint-Émilion, including nights in the Clefs de Troplong Mondot rooms, dinners at the Les Belles Perdrix restaurant, or activities in the vineyard. To fully enjoy your gift box, book directly with our establishment at troplong-mondot.secretbox.fr.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your stay depends on the availability and specific conditions of your gift box. You can enjoy an exceptional view of the vineyard and the village of Saint-Émilion during your stay at our establishment troplong-mondot.secretbox.fr.
Can someone else use my gift box?
The gift box you received is personalized and reserved for your exclusive use. You cannot transfer it to another person, as it has been customized for you. Fully enjoy your experience at our establishment troplong-mondot.secretbox.fr.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at Château Troplong Mondot according to the conditions of your gift box. These terms are specified on your box, on our website troplong-mondot.secretbox.fr.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Château Troplong Mondot, you may be asked to present an ID to validate your reservation made with a gift box, in accordance with the general terms of our establishment troplong-mondot.secretbox.fr.
Do you accept pets?
The presence of pets is not mentioned among the services offered by Château Troplong Mondot. We invite you to verify directly with the establishment at troplong-mondot.secretbox.fr.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. The recipient can choose their stay dates and enjoy their experience at Château Troplong Mondot, in our establishment troplong-mondot.secretbox.fr.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest and enjoy the unique experiences offered by troplong-mondot.secretbox.fr.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, depending on the availability of our establishment troplong-mondot.secretbox.fr. You will thus be able to enjoy different experiences, such as a dinner at the restaurant Les Belles Perdrix or a night in our charming vineyard house.
What are the check-in and check-out times?
The arrival and departure times for your stay at Château Troplong Mondot are specified at the time of booking. To fully enjoy your experience, check these details before your arrival at our establishment troplong-mondot.secretbox.fr.
What services are included in a gift certificate?
The services included in your gift box depend on the chosen experience. You can enjoy a peaceful stay, a gastronomic experience at the restaurant Les Belles Perdrix de Troplong Mondot, or an immersion in the vineyard, depending on the gift box selected at troplong-mondot.secretbox.fr.
What is the difference between a gift box and a free amount voucher?
With a gift box, you can choose from predefined experiences such as overnight stays or meals at the restaurant Les Belles Perdrix de Troplong Mondot, while an open amount voucher allows you to pay for a service to the tune of the chosen amount, at troplong-mondot.secretbox.fr.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website troplong-mondot.secretbox.fr. We advise you to read them carefully before making your purchase to fully enjoy your experience.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. Specific conditions are detailed at the time of purchase and are valid for our establishment troplong-mondot.secretbox.fr.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary via your account, with no additional formalities. Take advantage of this flexibility to offer an unforgettable stay at our establishment troplong-mondot.secretbox.fr.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box for Château Troplong Mondot depends on the establishment's conditions. The boxes offer unique experiences, such as peaceful stays or gourmet dinners at the restaurant Les Belles Perdrix, and their validity is set to allow flexible booking at our establishment troplong-mondot.secretbox.fr.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment troplong-mondot.secretbox.fr.
What is the validity period of a gift box?
The gift boxes from troplong-mondot.secretbox.fr are valid for a duration of one year from the date of purchase, thus offering flexibility to plan a stay or a gastronomic experience at Château Troplong Mondot.
Are children allowed?
Children are welcome at our establishment troplong-mondot.secretbox.fr, especially for stays at the Maison des Vignes, which is ideal for families or groups of friends.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient does not spend the entire value of the gift box, the remaining balance unfortunately cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment troplong-mondot.secretbox.fr.
Is the spa access private?
Access to the spa is not mentioned in the services included in the gift boxes offered by troplong-mondot.secretbox.fr.
What types of gift boxes do you offer?
We offer gift boxes for immersive stays, romantic getaways, gourmet and wellness experiences, as well as nights in private suites. You can choose between one or two-night stays, gastronomic menus, or activities in the vineyard, such as the grape harvest. All our gift boxes are available on troplong-mondot.secretbox.fr.